Delivery information

We make every effort to ensure the fast and safe delivery. You can get any products from the best assortment of high-quality collections of Siberia teas. If you prefer your order to be shipped to your office, business, other address, there is convenient processing page with full shipping details.

Door-to-door courier service

Our company is gland to offer every our customer a convenient and fast delivery service. We are ready to deliver any of herbal tea collections with the guarantees to preserve the original flavor, medical features right to your door.

EMS courier delivery can be performed worldwide. Depending on a destination the time of delivery can take from several days to 2 weeks. The cost of the delivery starts from $9. The shipping charges vary based on the weight and destination. For the orders delivered to certain countries the duties and taxes are the responsibility of the buyer. The full delivery information and charges are available on the checkout page.

 

We are happy to inform you that orders for $100 and more are delivered free of charge.

We guarantee that each delivery is covered by insurance. Your satisfaction is our priority. The insurance guarantees that you will receive the chosen items. We also guarantee that our products will be delivered in the proper way, if not, or if the product does not meet your expectations, we will promptly refund you.

A tracking ID number is provided for each order after it is packed and shipped to the appointed destination. The order can be tracked online any time you want. When the arrival of the order to the destination occurs, the courier arranges the suitable time of the delivery.

Secure packaging

We pay special attention to the packaging process. Every order is securely packed in special boxes preventing any leakage and damage. We ensure that every package can endure delivery conditions which can vary in different countries. The external odors and destruction of the package are excluded. We verify that you will receive your product at its finest quality.

The reliable package helps retain the Monastery Tea unique characteristics, aroma, and savor. The packages of all teas are supplied with full description of the product, its features, and characteristics, recommendations of use, instructions and limitations of use.

Refund policy

We provide only products of the finest quality and guarantee absolute satisfaction with the product and its delivery. We try to make every customer experience extraordinary through exceptional services, superior quality of the product and all the professional recommendations from the herbalists.

The products, we sell, can be limited for use for some categories of people. If there is any reason for the return we are ready to meet the customers’ expectations and follow the refund policy. We hope that the cases when you are not completely satisfied with our product are infrequent and make every effort to ensure the accuracy of all the information provided on the site about the products, delivery and other important info.

We make our reputation the top priority and every our client has an opportunity to return the goods with the expectation of refund. The refund application is to be filled within a suitable time – 3 months after the products received.

Return procedure involves the following steps:

Return any product within 100 days of delivery.

1) A refund application in a free form

2) Only 5 next working days are needed for a customer to get the answer with a return label

3) A client has an opportunity to return products using any convenient methods (EMS, UPS, local postal service, etc.).

4) Refunds are fully paid in 10 working days after the return is performed *

* The returned goods undergo expert examination to check and control its conformity to the initial order. This helps exclude the risk of swindle and product replacement. In case the examination proves the complaint of a customer, the cost of the returned residue is transferred to the bank account or card of a client.